Minimize About Earth Observation User Services

ESRIN is ESA’s Centre of Excellence for Earth Observation.

Several thousand of scientist and users, and organisations look to ESRIN to gather the information and the data they need to carry out their work.

ESRIN, via the EO User Services, acts as a central access point for users of Earth Observation data for many different missions. It also provides access to a complex distributed ground segment ensuring that the satellites data are processed, archived and distributed to guarantee the development of the Earth sciences and its knowledge worldwide.

In addition to providing users with an end to end service for ESA’s Earth observing satellites, the EO User Services are the contact point for access to a number of non-ESA missions, so-called Third Party Missions (TPM). The access to TPM’s data depends on the agreement made with the agency or entity responsible for the satellite.

ESA’s EO User Services ensures a user-friendly interface between the satellite system and the users. This entails catering for users’ needs in terms of information and products, and translating those needs into system operating plans and product orders.

Services provided to users include:

  • Help services from the EO Help Desk team
  • Order Handling by the Order Desk
  • Mission planning and production planning
  • Maintenance of catalogues and ordering tools
  • Online information services (currently Earth Online, eoPortal and disasterscharter.org):
  • description of data products
  • information on ESA and all other Earth Observation missions
  • access to data and catalogues
  • remote sensing library
  • software tools

The EO Help Desk

The ESA Earth Observation Help and Order Desk ("EOHelp@esa.int") is the contact point for requests of information and clarification on ESA’s and Third Party’s Earth Observation Missions.

Members of the Help Desk team help users understand the various data sets available, how to obtain them, and can provide pointers to many other related information, for example the software tools to process them.

In addition, the EO Help Desk is available as a first point of call for those who want to acquire data, have problems accessing data, have new ideas, suggestions or complaints on the services or data received.

The Earth Observation Help Desk can be contacted at Contact us

Information on the missions, instruments, catalogues, ordering tools, products tools, data products and how to access them is also available on this website.