Fast registration with approval (Restrained):

Access to the FLEX operational collections for Internal Teams is managed via the ESA MAAP Explorer and granted only upon formal request through the ESA User Services Portal (TellUs).

All service requests are reviewed and approved by ESA prior to granting access, ensuring data distribution strictly complies with mission-specific conditions and service availability.

Authorized Users: Before submitting a request, confirm that your designated ESA contact point has officially registered your name, email address, and affiliated entity (company/organization) on the authorized user list.

Other Users: For users outside the authorized list, the products may only be browsed and discovered within the ESA MAAP Explorer, without direct download access.

Access Steps:

1. Create or log into your EO Sign In account.
2. Go to the ESA User Services Portal to complete and submit the form for accessing data.
3. Once authorised, you will receive a confirmation email at the address in your account providing details of how to download the data from the Dissemination Service – ESA MAAP Explorer.
4. Browse or search for the product using the interactive map and filters.
5. Download the product.

An active EO Sign In account is required to request and download the products. New users can register an account on EO Sign In. For further information about the EO Sign In Service you can consult our FAQ.

Should you need support please contact EOHelp.

The FLEX Level 0 Non-Nominal and Test Products (Internal) collection contains diagnostic and anomalous data generated during initial PDGS processing, following the restoration of the chronological telemetry sequence for instruments operating outside the nominal conditions. The collection supports anomaly investigation and data quality screening through test-mode sequences, flagged or invalid packets, unsynchronised time records and unrecognised telemetry.

FLORIS acquires data with a spectral range between 500 and 780 nm