How to contact us

If you have general enquiries related to ESA and Third Party Missions, including data access procedures, user management, and dissemination catalogues and tools, please submit a request in ESA's User Services Portal.

Enquiries will be answered by the EO Help Desk, which serves as the primary ESA contact point for Earth Observation user communities.

Communication language

All official communications, support services, and feedback are conducted exclusively in English. English is the designated language for all interactions, encompassing technical assistance and account-related matters.

Help Desk Hours and Availability

The EO Help Desk operates during standard business hours, from 07:30 to 16:00 UTC, Monday to Friday, excluding public holidays. Response times typically range from the same day up to a few working days, depending on the nature and complexity of the request.

Contacting the Help Desk

You can reach the EO Help Desk via the contact us form. When submitting a request, please provide:

• A clear and concise description of the issue or question
• Relevant technical details (if applicable)
• Your name, organisation, and contact information

We appreciate your cooperation in helping us deliver efficient and consistent support.