How can I unlock my EO Sign In account?

After 5 unsuccessful login attempts, the system will block your account:

The user will receive a notification e-mail:

External users (non ESA Corporate users) can unlock their account and set a new password clicking on Password in the "Forgot Username or Password" functionality.

ESA Corporate users should instead change their password via the ESA interface.

Selecting the “Recover with Contact email” option, you will receive the “Request for password reset" email containing the “Reset Password” link which will guide you to the page where you can enter a new password:

Confirming the request with the “Proceed” button, you will receive a second email entitled “Successful password reset” confirming the successful password change and you will be able to authenticate with the new password to access the ESA EO services.

Selecting the “Recover with Security Questions” option, you will be requested to insert the answers to the security questions, provided that you set them at first account registration.

If all the questions are answered correctly, you will be presented with the "Reset Password" box to enter a new password for the account.

An information message "Updated the password successfully" will display and an email with subject "ESA EO Sign In - Successful Password Reset" sent to your mailbox.